Frequently Asked Questions (FAQ):
- Preparation of your design for production including digitizing, vectorizing, minor text and art changes are FREE with your order.
- Digital files can be accepted in vector, jpeg or bitmap format.
- Files should be sent 200% of finished product size and minimum of 300 dpi
- Email artwork to: firstname.lastname@example.org
Acceptable file formats
- Corel Draw Version X5 or Lower (.cdr)
- Corel presentation Exchange (.cmx)
- Encapsulated Post Script for PC (.eps)
- Adobe Illustrater Version CS4 or Lower (.ai)
- Windows Metafile (.wmf)
Cancellations or changes of any order in process will be subject to all costs accrued to date plus a cancellation fee of $50.00 (V). No cancellation on rush orders
PMS colors are available and will be matched as closely as possible. As colors reproduce differently on different materials, exact matches cannot be guaranteed.
All Simba customers assume full responsibility for claims and/or litigation arising from alleged infringement of trademarks and/or copyright on any design or copy furnished to Simba for manufacturing or reproduction.
Any and all such determinations are the sole responsibility of our client. Logos, designs and trademarks shown in this catalog are for illustrative purposes only and are not for sale to anyone other than parties expressly authorized by their owners.
Die charges are service fees; and payment for such fees does not constitute ownership. All dies and materials required to manufacture an order shall remain the property of Simba. However, custom dies will not be used for any other customer. In the event there are reorders for a period of two years, we reserve the right to dispose of dies.
Free Shipping - Yes! Free Shipping (48 contiguous states only). Simba is proud to offer free ground shipping on any order of $100.00 (P) or more. That's right, no more wondering what to add for freight or worrying about chipping into your bottom line with unexpected shipping costs. Once again Simba has made life a little bit easier for you? and let's face it , we can all use a little break here and there.
Simba Cal only uses raw material, enamels and paints which are compliant with California's Proposition 65 and CPSC federal guidelines in respect to lead and phthalates.
All items meet CPSIA standards.
Our terms are net 30 days on approved credit. To avoid a delay in processing new customer orders, a 50% deposit along with credit references will be required prior to placing your order into production. There is a $25.00 charge for returned checks. Credit cards are accepted with a 2% processing fee on invoices in excess of $5,000. Orders over $5,000 require a 50% deposit.
We offer items in precious and semiprecious metals. Due to fluctuation in market price, we will custom quote on sterling, 1/20 KT gold-filled, 10KT and 14KT gold.
The lower quantity rate will prevail between quantities shown in the catalog. For orders exceeding the maximum quantity, please call for a quote. If item is between sizes, refer to the next larger size. Sizes are determined by an items longest dimension. Refer to size measurement chart for more information on how to determine the longest dimension.
There are no die charges on identical items produced within 2 years. Any copy changes will require new art and die charges. Some rerun setup charges may apply depending on the process.
No items shall be returned without a return authorization number. Any request must be made within 10 days of ship date.
20% re-stocking fee for stock products.
We reserve the right to use all purchased products in our advertising and displays, unless otherwise specified in writing at time of order.
Orders requiring production times less than the time stated in the catalog must be confirmed by quotation and are subject to a service charge. No cancellations on rush orders
To determine the applicable size for pricing measure your artwork or sample both vertically and horizontally. Measure from top to bottom and left to right. The longest measurement is the one that you should use.
All weights listed are approximate. Simba will not be responsible for any discrepancy between listed and actual weights.
All prices, specifications and terms of sale in the catalog are subject to change without prior notice. All orders are subject to approval by Simba and are not binding until accepted by Simba. We reserve the right to refuse an order at any time. All orders are subject to availability of materials and component parts. Simba shall not be liable for inability to ship any orders due to materials or part shortages or transport delays.